Privacy Policy

Staunch will never share or sell your personal data to third parties. We only use your personal data to improve your experience with Staunch products and services.

Staunch Privacy Policy

This policy describes how Staunch handles your personal and privacy data and affirms Staunch's commitment to protecting your privacy.

1. How will we use your personal data

Personal data refers to information that can be used to determine your identity, when used alone or in combination with other information. Such data is collected when you use a Wearable product or service, including name, date of birth, address, account number, photo, and location and date of access to the product or service. Staunch will only collect and use your personal data for the purposes stated in this policy.


Personal data we collect


Staunch may collect and use account number, Avatar, nickname, sex, time zone, language and locale data and shopping related information. Personal information: After starting any of our Mobile App, we need you to provide data about your birthday, height, weight and sex. Device Data: When you use Staunch apps, we record personal data, including but not limited to activity information, sleep, heart rate, weight, Call Information: When you use the caller alert, SMS prompt function, you will get calls, SMS status. If the app has permission to obtain contact information, it will be displayed when the appliance receives incoming calls and SMS. This data is not saved by the Staunch app and is only used to provide notifications. Mobile Information: When you use Staunch apps, we need to obtain your mobile phone operating system version and mobile phone brand model. Network usage data: We may collect network types and network signals related to Staunch app specific functions. Location data: When you use location-based program services or features, we may collect your location data. Log information: When you browse data on Staunch app servers, our servers automatically record a number of record data, including but not limited to: IP address, browser type, browser language, reference source page, operating system, timestamp, and click Stream data. Device information: When you connect a Staunch hardware device using a Staunch app, we collect data including but not limited to the unique identifier of the appliance, the version and the approximate geographic location. These will be transferred to the server. The above data collection may also apply when you update system or software, restore the original settings, and so on. Debug information: When you choose to upload debugging information to help us analyse the problem, your debugging information will be transferred to the server.

 

1.2 We may use your personal data for the following purposes:

Registered app account: Personal data collected via app will be used to create personal accounts and user data pages. Calculated motion results: We use personal body data to accurately calculate motion results. Provide Staunch app services: The appliance data will show the user the data associated with it. Display caller information: When you receive a call, text message, your Staunch device will display the relevant information. Determine if your phone is supported: Mobile information will be used to determine whether your phone can use Staunch apps. Provide network related services: We will use the network type, the network signal and so on to prompt you to download the updated version in a different network environment. Provides location-based services. The location data is used to record the position during activities during the use of Staunch fitness apps. We may also use your personal data to:

  • To make changes at your request and provide technical support.
  • To send you notifications of operating system or application updates and installations.
  • To provide you with personalised user experience, personalised content and activate after-sales service.
  • To conduct internal audits, data analysis and research to improve our products and services.
  • For analysis of operational efficiency and as measurement of market share.
  • To improve customer communications and ensure that customers are provided with safe and quality services.
  • To synchronise, share and store the data that you upload or download.
  • To improve our protection against damage and anti-fraud programmes.

 

1.3 Location-based Services

When accessing some location-based services, such as performing a search, using navigation software, or viewing weather at a particular location, We collect, use, and process the exact location or location of your devices. We need the location information to provide services. We will collect your equipment identification code (IMEI, ESN, MEID and SN), device type, model and real-time Location data (obtained via GPS, WLAN, and service provider network IDs).We collect location data to provide and improve location-based products and services. We will ask permission to enable location-based services for Staunch apps. You can choose to turn off location-based services on your device and deny sharing your location data.

1.4 Collection and use of non-identifiable data

Non-identifiable data refers to data that cannot be used to determine personal identity. For example, we collect aggregated statistics, such as the amount of traffic. We collect this data to understand how users use their products and services. In this way, we can improve our services to better meet customer needs. We may decide to collect, use, process, transfer or disclose non-identifiable data for other purposes.

2. How we use cookies and similar technologies

To ensure that the site works, we sometimes store small data files called cookies on mobile devices. A Cookie is a plain text file that a network server stores on a computer or on a mobile device. The contents of a Cookie can only be retrieved or read by the server that created it. Each Cookie is unique to your mobile application. Cookies usually contain identifiers, site names, and some numbers and characters. Cookies allow us to store user preference data. Most Internet service providers enable cookies to improve the user experience. With cookies, you can remember a user's single access (using a session cookie) or multiple accesses (using a permanent cookie). Cookies enable you to save settings such as the language, personal data, and other data for your mobile device. This means that users do not need to reconfigure user preferences on each visit. If a mobile device does not use cookies, the mobile device treats it as a new visitor every time the user opens the device. For example, if you are logged on to a mobile device, the device will not recognise you when you log on again, and you will be logged off again. We do not use cookies for any purpose other than those stated in this policy.

3. We will not sell your personal data to or share it with third parties.

However, we will disclose your personal data in the following circumstances: 

3.1 with the explicit consent of the disclosure: We have your express consent, we will share your personal data with other parties.

3.2 Disclosure to authorised partners: Some of our services are provided by our partners. We may share some of your personal data with our partners to provide a better customer service and user experience. For example, when you are online to purchase our products, we must share your personal data with the logistics service provider to arrange delivery, or arrange for the partner to provide services. We will only process your personal data for specific, clear and lawful purposes and will only disclose the data necessary to provide the service. Our partners do not have the right to use shared personal data for any other purpose.

3.3 Disclosure on the basis of law: We may disclose your personal data in the event of legal, legal, litigation or public and government authorities ' request.

4. How to access or modify your personal data

According to our terms and conditions, you can manage your personal data at any time, such as your account information. You should ensure that all personal data submitted is accurate. We will do our best to maintain the accuracy and integrity of our personal data and update the data in a timely manner. You have the right to access your personal data, except for certain legal exceptions. If the privacy and information laws of some jurisdictions are different, we will comply with these laws. If you want to exercise data access, please email us with feedback. To ensure security, you may need to provide a written request. You also have the right to delete or modify any personal information that we have in our custody regarding you. We will delete or modify such information at your request. To make such a request, please send us an email. If we have reasonable grounds to believe that these requests are deceptive, impossible to enforce, or if the local law does not provide access, we will refuse to process the request.

5. How we will protect your personal data

We value personal data security. We adopt industry standard practices to protect your personal data against unauthorised access, disclosure, use, modification, damage, or loss of data. We will take all reasonable and feasible measures to protect your personal data. For example, we use encryption to ensure data confidentiality, we use trusted protection to protect against malicious data, and we deploy access control mechanisms to ensure that only unauthorised personnel have access to personal data. We will take all reasonable and practicable measures to ensure that unrelated personal data are not collected. We will only retain your personal data within the time frame required to achieve the purpose stated in this policy, unless the retention period is extended or permitted by law. We will do our best to protect your personal data, but please note that no security measures are invulnerable.

6. How we deal with children's personal data

Our products, and services are designed for adults. A child may not create his or her own user account without the consent of the parent or guardian. In cases where a child's personal data is collected with parental consent, we will use or disclose the data only if the law allows, parents or guardians expressly agree or protect the child. Although local laws and customs have different definitions of children, we treat anyone under the age of 13 as a child. If we find ourselves collecting the child's personal data without prior verifiable parental consent, we will try to delete the relevant data as soon as possible.

7. Third party suppliers and their services

We cannot control third party privacy and data protection policies, and such third parties are not bound by this policy. Please refer to these third party privacy policies before submitting personal information to third parties.

8. How your personal data is transferred globally

We deliver our products and services through our global resources and servers. This means that your personal data may be transferred to other jurisdictions outside the country/region where you use the product or service, or access from those jurisdictions. Such jurisdictions may have different data protection laws or even laws. In such cases, we ensure that your data is adequately protected by all applicable legal and regulatory requirements.

9. How this policy is updated

We reserve the right to update or modify this policy from time to times. We will send you a change notification through a version update.

10. How to contact us

If you have any questions, comments or suggestions, please reach cs@staunch.in